Care Success Privacy Policy

At Care Success, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information. Please contact us at hello@caresuccess.com.au if you require an Easy Read version of this policy. 

1. What Information We Collect

We collect personal information to provide you with the best possible NDIS Support Coordination services. This includes:

• Your personal details (name, contact info)
• Health and disability information related to your NDIS plan
• Financial information for NDIS purposes
   

2. How We Use Your Information

We use your information to:

• Help you manage your NDIS plan and connect you with services
• Improve our services to better meet your needs
   

3. How We Protect Your Information

Your privacy and security are important to us. We take steps to protect your information from unauthorised access or misuse.

4. Sharing Your Information

We don’t share your personal information without your consent, unless:

• We are required by law
• You’ve asked us to share it with your service providers or other parties
   

5. Your Rights

You have the right to:

• Access your personal information
• Request changes if any information is incorrect
• Ask us to stop using your information in certain ways
   

6. Complaints

If you’re concerned about how we’re handling your information, please contact us. You can also lodge a complaint with the NDIS via the below options:

You can make an enquiry, provide feedback or raise a complaint:

• Online: Feedback form or live chat
• Email: enquiries@ndis.gov.au
• Phone: 1800 800 110 (NDIS National Contact Centre), Monday – Friday 8am to 8pm
• In person: by visiting an NDIS office, Local Area Coordinator (LAC) or Early childhood (EC) partner
• Mail: NDIA, GPO Box 700, Canberra ACT 2601.
• If you need an interpreter, call the Translation and Interpreting Service (TIS) on 131 450 and ask to be connected to the NDIS
• If you have hearing or speech loss, contact TTY on 1800 555 677 or the National Relay Service on 1800 555 727.